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Escalation follow-up email is missing the docs URL
Started by Renee S. · 4mo ago · Support Lounge
Related trusted answers
Released from build 26439bd8-c98.-
Using the guideOpen reference →
Using the guide published on the active public support surface.
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Using the guideOpen reference →
Using the guide published on the active public support surface.
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Using the guideOpen reference →
Using the guide published on the active public support surface.
Escalation guidance
Use this when build 26439bd8-c98 still does not resolve the thread.Review Using the guide in QueryKey Docs.
Conversation
2 posts-
R
Follow-up requests are arriving, but the docs URL is missing from the message body so agents cannot jump back into the published guide.
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L
Check that docsBaseUrl is present in the embed config payload. We have seen blank follow-up context when the commercial docs origin is not resolved.
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