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Escalation follow-up email is missing the docs URL

Started by Renee S. 4mo ago 2 replies
R
Renee S.

Follow-up requests are arriving, but the docs URL is missing from the message body so agents cannot jump back into the published guide.

L
Leo - Runtime Engineer

Check that docsBaseUrl is present in the embed config payload. We have seen blank follow-up context when the commercial docs origin is not resolved.

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